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General Information

Registration

All children interested in attending the EXCEL program are required to submit an application for each new school year. This information is necessary to understand the desired program participation as well as to ensure EXCEL staff have immediate access to current student, parent and emergency information. Incomplete forms, and forms that do not include the necessary payment information, will be considered null and void and will be returned to the parent for resubmission. Confirmation notices will be mailed or emailed to parents as verification of your enrolment status. Please note that students may not begin attending the program until either written or verbal confirmation of acceptance has been received.

At time of registration parents are asked to identify and detail any special needs (mobility, allergies, toileting etc.) that their child may have. To fully explore the scope of the needs identified and the potential accommodation required it may be necessary to arrange for a meeting with EXCEL staff at the child's school.

The EXCEL program was created in the interest of providing an option to families, when and where opportunities are available. Offering such a service however, is not a mandate of the HRSB.

The interest of families to participate in EXCEL continues to grow each year. EXCEL staff continually work with schools to identify available and suitable program space at each site. Such space is not plentiful given that the necessary work within schools does not end with the dismissal bell. Teachers continue important work within their classrooms at the end of each day, and extra-curricular activities and special events are regularly held in gymnasiums, libraries, and multi-purpose rooms. EXCEL utilizes space that does not conflict with these important and required functions. The educational needs of the schools always have priority.

Factors including availability of suitable program space; availability of staff to support participants; the safety of students, and EXCEL’s ability to provide a quality experience for the participants are considered when establishing program capacities. When and where demand exceeds capacities for an EXCEL program, waitlists are formed. These lists are used to understand the demand and to generate conversations that explore the possibility of program growth. With the interest of serving the families within our school communities, the EXCEL office operates twelve months of the year to ensure that waitlisted families are contacted in a timely manner regarding available opportunities for participation.

There are many quality child care and recreation program providers throughout our region. Excel is only meant to be one such option for a school community. If your child’s school does not offer EXCEL or if the registration is full, the HRSB would encourage you to explore other potential options.

Sick Days

Parents are required to find an alternate caregiver when their child is sick. If your child is too sick to attend school, then they are too sick to attend EXCEL. If your child is sick for five days or more, a refund will be issued upon receipt of a doctor's slip indicating the dates and length of illness.

Accidents

If a child has an accident while attending EXCEL, the staff will assess the situation and act according to the following procedures:

  • If a serious accident occurs which might require medical attention, the EXCEL staff will contact you immediately for instructions.
  • If you are unavailable, EXCEL staff will call your emergency contact.
  • If neither contact is available, staff will call for emergency transport as EXCEL staff may not transport any child in their personal vehicle.

In the event of an accident that may be life threatening or requires immediate attention, staff will first call for emergency assistance and then inform the parent. EXCEL staff are still responsible for all children in the program and may not be able to attend your child in an ambulance, but will make every effort to contact someone to accompany your child. There are always EXCEL staff on site who are trained in emergency first aid and CPR and will administer treatment as required.

Nutrition Break

Parents are responsible to prepare and send a snack each day for their child(ren) to enjoy during the scheduled Nutrition Break. Students are also encouraged to bring a Water Bottle with them each day to ensure students stay hydrated during the busy and active program day.

See attached Tips for Healthy Snacks ideas prepared by our HRSB Nutritionist.

Behavioural Expectations

In order to ensure a safe, secure and healthy school environment for all students, the Minister of Education has established a Provincial School Code of Conduct. In an effort to provide consistency in the lives of students, the staff of EXCEL supports and follows the Provincial School Code of Conduct at each site which will be communicated to you by the school.

EXCEL strives to create a positive environment for all our children. Inappropriate behaviour will be addressed and a range of proactive interventions will be used to promote positive behaviour. Consequences will be appropriate for each individual student and will consider factors that include the student's age; stage of development; special needs; social/emotional needs; and level of cognitive functioning, etc. Consequences will also reflect the frequency, severity, and intensity of the inappropriate behaviour.

Communication between EXCEL staff and parents is essential to identify a solution to deal with persistent inappropriate behaviour. The EXCEL staff believes in dealing positively with situations and every child will be treated on an individual basis. There will be on-going dialogue with parents as we look to reach a positive conclusion to the situation in the best interest of the child and the program. Confidentiality will be maintained in all situations. As a last resort when all avenues have been exhausted a child may be withdrawn from EXCEL.

Parent Concerns

If you become concerned with any aspect of the EXCEL Program, EXCEL staff will be glad to discuss it with you. If you have a program concern, we encourage you to first discuss it with the on-site staff. If you are not satisfied, you may address your concerns to the Recreation Programmer and then to the Co-ordinator. We are committed to ensuring that EXCEL staff will deal with your concerns professionally, courteously and diligently.

Withdrawal from EXCEL

Two weeks' notice is required to withdraw your child from the program. You will be billed for the days within this two week period where sufficient notice was not provided. Please contact the Registrar or Assistant Registrar to give notice of the effective date of your withdrawal.

Individuals wishing to increase or decrease the number of days their child attends are asked to contact the Registrar. When possible, these changes will be made. Where wait lists exist, individuals desiring a decrease in their enrolment schedule may not be possible to be accommodated. Two weeks' notice is also required for program change requests.

Regretfully EXCEL cannot hold spaces for extended periods of time due to the demand for our program. Should you require an extended leave period, you would be required to officially withdraw and reapply for enrolment at a later day.

Frequently Asked Questions

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